Company Description

Shift/Enter is a technology career development company with a focus on both job seekers and employers. We provide employers with a place to talk about best practices in technology hiring and also a place to find new potential candidates. We help candidates develop their technology skills and their confidence in interviewing skills. We’re looking for optimistic, motivated people to help us reach and help as many of our neighbors as possible. If that sounds like a purpose that you would find fulfilling, we’d love to hear from you.

We are looking for an IT Infrastructure engineer who would maintain, monitor and upgrade the hardware and software components of our IT network – servers, computers, routers and other equipment. The engineer is also expected to troubleshoot common IT issues that may arise during business hours as well as prepare a sound back-up plan for any unexpected network outages.

Responsibilities

  • Establish and maintain a sophisticated IT network (hardware and software) to ensure smooth functioning of Shift/Enter’s daily business operations.
  • Troubleshoot daily “IT-Issues” arising from any Shift/Enter employee.
  • Daily focus on minimizing IT outages by regular updates and upgrades to the IT network but also new ways to make the network efficient, cost-effective and secure.
  • Help employees who require support with daily IT activities.
  • Maintain IT access permissions of employees to access confidential company resources and information.

Required Skills

  • Hardware knowledge – A strong working knowledge of servers, routers, computers, printers and other electronic equipment in the office. The IT engineer should also know how to manage LANs, the internet and other wired/wireless networks that connect the above devices.
  • Problem-solving skills Getting a multitude of software and hardware to work harmoniously is a challenging task. A strong deductive skill combined with patience will serve the IT engineer well. 
  • Customer service – The IT engineer will work with other Shift/Enter employees on a regular basis. Communicating well with them helps the IT engineer solve IT outages quickly but also build a strong working relationship with fellow employees.

 

[ SAMPLE JOB DESCRIPTION]

Disclaimer: This is a sample job description, it is not representative a specific opening. This is intended for use in in practicing the application process, it is not intended to solicit actual applications.